Frequently Asked Questions
Everything you need to know about shopping at Block Shop
What are your shipping rates and delivery times?
We offer standard shipping for a flat rate of $5.99, or free shipping on orders over $50. Most orders arrive within 3-5 business days depending on your location.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please visit our returns portal to generate a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.
How do I contact customer support?
Our support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the contact form on our website or by emailing [email protected].